Answering Service Operator Job at MASCO Services Call Center, Boston, MA

R2xPZ2hmSjNZOEwxWERHY05QSnpiSEoyUlE9PQ==
  • MASCO Services Call Center
  • Boston, MA

Job Description

Position Overview
We are currently hiring for Full-Time, Answering Service Operators! In this role, you will take phone calls for several large hospitals and private medical practices across the United States. The  MASCO Services Call Center is a rewarding but challenging work environment where you can make a difference.  This is a contract to hire position.

Work Hours: This is onsite
First Shift - Between 7:00am-6:00pm
Swing Shift - Between 10:00am-9:00pm
Second Shift - Between 2:00pm-11:00pm
Overnight Shift - Between 10:00pm-8:00am

**All shifts include working every Saturday or Sunday**

Training hours: 
10:30 am-7:00pm 

Responsibilities: 
  • Handling 200-300 incoming calls per shift expediently, efficiently, and courteously using the prescribed phraseology.
  • Processing calls for the Main Listed Number, Paging, Dispatch, and Answering Service.
  • Responding to requests from staff regarding hospital staff after-hours.
  • Update databases, schedules and directories.
  • Maintaining the ability to multi-task and toggle between multiple screens seamlessly.
  • Processing various “Emergency” calls in an accurate and timely manner.
  • Responding to all telephone inquiries for patient information, which may include handling confidential information.
Qualifications
  • High School Degree or equivalent
  • Two or more years of call center experience
  • Typing speed of 40 words per minute
  • Excellent interpersonal and communication skills
  • A clear and professional speaking voice.
  • Ability to maintain a friendly and compassionate attitude while assisting emotional callers.
  • Ability to work a flexible schedule including rotating weekends and holidays
  • Willingness to work in a temporary to regular employment situation 
  • Bilingual preferred but not required
  • Familiarity with medical terminology is a plus.
Compensation and Benefits
Regular full-time employees enjoy a competitive compensation and benefits package. Some of our benefits include: 
  • $18-$20 per hour
  • Medical, dental, and vision coverage
  •   Monthly MBTA subsidy
  • 2 weeks of vacation per year and 6 floating holidays per year
  • Tuition reimbursement/ professional development
  • 401(k) plan with generous employer contribution

About Us
The Call Center was established in 1976 to meet the answering service needs of hospitals and physicians. Our award-winning customer service attracts customers that include internationally renowned hospitals, community health centers, physician practices, acclaimed colleges, pharmaceutical companies, medical device manufacturers, property management organizations, and many other businesses.
MASCO Services Call Center has been consistently rated number one for quality and service as compared to like call centers in the Boston area by several independent research firms. 
We provide comprehensive call center services for a wide variety of businesses – from main number answering and state-of-the-art virtual office solutions to a medical office answering services.

MASCO Services Call Center is proud to be an equal opportunity employer. We value an inclusive work environment that celebrates the diversity represented by our employees and member institutions. Candidates with diverse backgrounds and experiences are encouraged to apply.

Please visit  msicallcenter.com   for more information.

Job Tags

Hourly pay, Holiday work, Full time, Contract work, Temporary work, Private practice, Remote job, Currently hiring, Flexible hours, Shift work, Night shift, Sunday, Day shift, Saturday, Afternoon shift, All shifts,

Similar Jobs

Bertelsmann

Data Scientist Intern Job at Bertelsmann

 ...for a high energy, strategic, and fast-paced position as a Data Scientist Intern? Join Relias, the company changing lives throughout the world...  ...curriculums, and Nanodegree options in both technology and data scienceOnsite 321 Coffee Shop providing free coffee and pastries to... 

HMG Careers

Sales Success Advisor Job at HMG Careers

This full-time position offers flexible work hours and ample opportunities for advancement into management roles. You will work remotely...  ...and their families. What We Offer Remote, work from home career. Average first-year earnings of $69K commission + bonuses... 

The Bowen Group - VEOCC

Call Center Service Representative - Shepherdstown, WV (VE25011343) Job at The Bowen Group - VEOCC

 ...Description Job Description Call Center Customer Service...  ...The Bowen Group has front-line virtual call center customer service positions...  ...pm positions. Not seasonal work. We look forward to you being...  ...computer into your cable service home High-Speed Internet router. Your... 

Colonial Surety Company

Project Manager Job at Colonial Surety Company

 ...lifecycle and its management. ~ Ability to effectively manage an offshore team and their progress, considering a 12-hour time difference....  ...employees can begin participating in our excellent Major Medical, Dental, Vision and free Life Insurance plans. Paid holiday... 

Elementum

Senior Solution Architect Job at Elementum

 ...all of the leading public and private AI/ML/LLMs, making it the only choice for secure, AI-driven automation. Industry leaders like Sanofi, Under Armour, and Snowflake are using AI Driven Workflows to transform their operations to increase productivity, delight...