Job Description

Senior Technical Support at Raytheon summary:

As a Senior Technical Support, I leverage over 12 years of relevant experience and a Bachelor’s in Science to maintain system and software documentation while fulfilling the role of Data Transfer Agent. My responsibilities include administering configuration control boards, managing database updates, and developing processes to enhance operational efficiency. I am committed to meeting deadlines while addressing complex technical challenges that contribute to national security efforts.

Date Posted:

2025-02-04

Country:

United States of America

Location:

MA131: Tewksbury, MA Bldg 1 Assabet 50 Apple Hill Drive Assabet - Building 1, Tewksbury, MA, 01876 USA

Position Role Type:

Onsite

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.

Responsibilities to Anticipate:

• Maintains system and software requirement documents

• Performs file transfer activities as Data Transfer Agent

• Configuration Control Board administration

• Prepares documentation for release to customer

• Updates DOORS database per specifications

• DOORS scripting using DXL

• Develops and/or analyzes and revises existing processes and procedures

• Lab custodian responsibilities including maintaining applicable documentation regarding the Closed Area Access List and training authorized individuals to open/close the area.

Qualifications You Must Have:

• Typically requires a Bachelor’s in Science. In absence of a degree, 12 years of relevant experience is required. In absence of a degree, 12 years of relevant experience is required.

• Active and transferrable U.S. government issued security clearance is required prior to the start date. U.S. citizenship is required as only U.S. citizens are eligible for a security clearance.

Qualifications We Value:

• Experience with IBM Rational DOORS, Microsoft Office, IBM Rational Publishing Engine, and Dassault Systems Cameo

• Experience in maintaining/updating customer deliverables

• Existing DoD Security Clearance

• Ability to multitask and adjust to changing priorities

• Commitment to meeting deadlines

What We Offer:

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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Keywords:

technical support, system documentation, software configuration, U.S. government clearance, data transfer, DOORS database, process improvement, engineering expertise, national security, operational efficiency

Job Tags

Holiday work, Full time, Temporary work, Work experience placement, Flexible hours,

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