Job Description

We are looking for an Account Manager to carry out commercial activities including, but not limited to: Pricing negotiations, agreement interpretation, commercial statement of work elements, and commercial metric tracking. Communicate program or functional changes between the customer and Hanwha that impact the relationship. Serve as central point of contact for commercial and strategic issues with customer (Buyer, program team, Finance, etc.).

DUTIES & RESPONSIBILITIES

Customer Satisfaction

• Define customer needs/wants/expectations and ensure customer requirements are communicated throughout the organization.
• Cultivate and maintain appropriate customer relationships with key customer individuals.
• Provide data for sales metric tracking and compile for presentation as necessary.
• Understand and report changes to customer processes/structure/decision makers.
• Understand competitive environment to effectively evaluate sales price and purchase price data
• Support and contribute to Customer Value Management activity and ensure ideas are properly tracked in Customer system.

Accounts Receivable

• Maintain to have the up-to-dated unit prices according to LTA, Engineering change, raw material price change based on the effective date and estimate sales figure in the future accordingly
• Support Finance in Customer Purchasing-related collection issues
• Follow-up with customer to resolve open issues to ensure we meet the Hanwha’s A/R targets.

Productivity / Profitability

• Support the execution of sales strategy (both long and short-term) to meet business unit objectives.
• Understand the impacts to current program profitability and determine if corrective actions are necessary.

Program Support

• Serve as central point of contact for commercial and strategic issues with customer (Buyer, program team, Finance, other).
• Schedule regular Open Issues meetings with buyer and keep pulse on results of routine customer meetings, such as program team meetings, program finance meetings, change control, lean deployment, etc.
• Receive POs from customer and verify accuracy (contract review)

Customer Quotations

• Lead the presentation of timely and accurate customer quotations (RFQ submissions) and be accountable for the accuracy of quotes prior to submission to the customer and for the receipt of correct PO for existing business.
• Interface with appropriate departments and manufacturing to obtain pricing, packaging, and tooling.
• Lead the negotiations of commercial issues (i.e., design changes, target related issues, sequencing, Engineering Resource Payment, Commercial Statement of Work Items, etc.).
• Submit and negotiate customer responsible extraordinary expense claims, Engineering Resource Payment and tooling costs, Receive P.O. for submission to finance.
• Support the technical and commercial review of the quote packages, prepares quote response.

DESIRED SKILLS & EXPERIENCE

• Degree Requirements: Bachelor’s Degree in Engineering or equivalent automotive experience.
• Previous Experience: 5+ years experience in sales & marketing, account or program management for automotive supplier

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