Job Description
Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. "
Why Join Us
Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.
Team Introduction
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.
The TikTok E-commerce governance platform product team is located in five countries: China, SG, UK, Dublin, and US, and is responsible for the efficiency and experience of the governance strategy operation, strategy products, and customer service team, building a global governance and control platform and operation tools, and providing efficient product solutions for multi-market and multi-risk scenarios governance.
Roles & Responsibilties
- Apply investigational and analytic skills to monitor, audit, and analyze potential fraudulent cases and consolidate anti-fraud rules
- Design processes and build effective workflows to define characteristics of different fraud types, capture new risk types, and collaborate with cross-functional teams to drive improvements of existing tools, processes, and models related to fraud management
- Understand the trends and intelligence of fraudulent activities in each market and build intelligence monitoring systems to mitigate fraud
- Define key performance metrics and build detailed reporting models for effective tracking, reporting, and feedback on measures implemented
- Research fraud-related policies and build effective enforcement processes to prevent and penalize bad actors while balancing user experiences
- Supervise analysts and provide guidance on fraud policies, enforcement measures, and influence key stakeholders
- Communicate findings and complex results to key stakeholders and manage timeline of mitigation projects
Qualifications Minimum Qualifications
- Relevant experience in one of the following areas: Antifraud, Risk Management, Trust & Safety, Data Analytic, Data Science, Strategy in eCommerce or Tech industry in general.
- Bachelor's degree or above with a background in Computer Science, Business Analytic, Math, Statistics, or related field
- Data analysis and correlation skills with ability to work through complex and unfamiliar data sets, attention to detail and ability to notice discrepancies in data; experience with SQL and analytical tools (SAS, R, Python) is a must
- Comfortable in a matrix organization and to drive cross-functional and cross-regional collaborations
- Interpersonal skills with the ability to build relationships and effectively liaise with people at all levels
Preferred Qualifications
- Experience with AI and machine learning is a plus
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at cdpT2
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