Senior Manager, Customer & Community Engagement - Remote Job at Get It - Marketing, Chicago, IL

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  • Get It - Marketing
  • Chicago, IL

Job Description

About the Role

We're looking for a Senior Manager of Customer Marketing & Engagement Programs to join our Corporate Marketing Team. In this role, you'll drive strategic executive engagement initiatives and champion our customer community. You'll craft and scale programs that celebrate our customers, deepen connections, and build advocacy both within the organization and externally. Collaborating with the Senior Director of Customer Marketing and Strategic Engagement, you'll play a vital role in elevating our customer engagement efforts.

What You'll Do

Deliver Compelling Customer Stories:

Lead the execution of customer programs that highlight successes across industries, segments, and markets. Collaborate with customers and internal teams to craft inspiring stories that resonate through multiple mediums.

Champion Customers and Foster Community:

Design and implement impactful executive engagement programs, including storytelling, awards, speaking opportunities, co-marketing initiatives, and more. Strengthen our customer community with strategic communication and exceptional experiences.

Advocate for Customer Success:

Be at the forefront of efforts to bring our customers' achievements to life. Build and execute customer reference programs that connect their stories to the right audiences at the right time. Work closely with internal teams to keep everyone informed about the latest customer successes.

What You'll Bring

7+ years of experience in customer marketing, corporate communications, content marketing, or community engagement.
Proven ability to craft and execute executive-level customer marketing strategies and content.
Experience working with senior executives, sales, product management, and marketing teams to achieve impactful outcomes.
A deep understanding of marketing and communications priorities, with a track record of delivering high-quality customer stories and assets.
A proactive, high-energy attitude with a knack for process improvement and thriving in dynamic, fast-paced environments.
Exceptional communication skills across teams and senior management.
Expertise in developing and managing programs that drive results.

Why Join Us?

We believe in fostering a culture that balances innovation with well-being. As part of the team, you'll enjoy a dynamic work environment, comprehensive benefits, and opportunities for growth, both professionally and personally.

If you're passionate about creating meaningful customer experiences and love working in a collaborative, fast-paced setting, we'd love to hear from you!

Additional Information

For applicants in Colorado, the starting salary for this role is $135,000, plus variable compensation, benefits, perks, and equity.
Employment Type: Full-Time
Salary: $ 135,000.00 Per Year

Job Tags

Full time, Remote job,

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