Job Description

Job Title :- Process Manager

Location :- Brampton, ON(Hybrid (3 days from office needed)

Job Description :

• 7+ years of experience
• Strong understanding of Six Sigma principles, methodologies, and tools (Green Belt or Black Belt certification preferred).
• Proven experience in process improvement and management.
• Excellent analytical and problem-solving skills.
• Experience working with Site Reliability Engineering SRE teams and implementing system-specific processes.
• Strong communication and collaboration skills.
• Ability to create detailed documentation, playbooks, and knowledge bases.
• Familiarity with RACI charts, workflows, and alarming protocols.
• Demonstrates professionalism and respect when collaborating with internal and external stakeholders.
• Experience in selecting and implementing incident management software.
• Familiarity with IT support structures and team dynamics.
• Project management experience is a plus.
• Good communication skill is must

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