Job Description

Job Description

Job Description

Leading Insurance Company, AssuredPartners, is seeking a Personal Lines Insurance Department Manager to add to their team!

• Salary: Competitive salary with bonus potential plus full benefits
• Office Location: In-office role at 500 N Central Expressway, Suite 550, Plano, TX 75074.
• Work Hours: Monday through Friday 8 AM to 5 PM CST (full-time exempt)
• Job Level: Director of Personal Lines Insurance (management)
• Our Awesome Benefits:
  • Generous Paid-Time Off including 15 PTO/vacation days annually starting, plus 10 paid holidays and 5 paid sick days
  • 401K + employer match
  • Medical, Dental, and Vision Insurance with HSA and FSA options
  • Pet Insurance
  • Fitness Center Discounts
  • Employer-paid life insurance and disability
  • Voluntary benefits (such as critical illness and accident insurance)
  • Travel reimbursement
  • Tuition Reimbursement
  • Employee Referral Program
  • Opportunities for growth and promotion up to leadership level
  • And so much more!

Personal Lines Insurance Department Manager Role Summary:

The Manager- PL manages all activities related to operations of the Personal Lines (PL) department within the profit center by performing the following duties personally or through subordinate supervisors. Depending on the structure of the department, Managers may also perform other duties such as those of an Account Executive or Marketing Manager. The Manager will support the sells function of the profit center by leading and developing the service team, including mentoring, coaching, and motivating its personnel, continuously looking to improve the client service experience and the workflows associated with delivering excellent customer service both within the profit center and as a contributor to the continuous improvement of processes throughout the Agency.

The Manager will take strategic direction from the Agency President, but will strive to keep the Agency President out of the day to day duties associated with managing a service department so that the Agency President can concentrate his/her efforts on sales and the development of the sales team.

The Manager will receive support, training, and assistance in developing plans for continuous improvement through corporate Personal Lines.

The Ideal Candidate:

• You are a natural leader who understands the insurance business and possess a strong business acumen
• A strong communicator who knows how to problem solve and manage projects over the finish line; you get things done but with a collaborative, communicative spirit
• You drive from numbers and are able to show the results of your efforts in an analytical way as well

If this sounds like you, we invite you to keep reading and apply!

Personal Lines Insurance Department Manager Responsibilities:

• May handle a book of business, or have other duties within the service team, and the duties and responsibilities for that position will also apply. Other duties may be directly performed by the Manager, or may be performed though Team Leaders where appropriate due to the size of the office.
• Analyzes and organizes office operations and procedures. Creates and manages department structure and enhances process improvements. Drives efficiencies. Standardizes processes and procedures. Promotes quality improvement initiatives. Researches and develops resources that create timely and efficient workflow for various support teams.
• Contributes effectively to the Personal Lines operations team which consists of all of the Managers and Corporate Operations personnel whose responsibility is to continuously seek to improve the customer service experience, the support of the sales effort, and best practices workflows for the entire Personal Lines operation.
• Prepares annual evaluations for service staff. Solves personnel problems, resolves conflicts, and addresses complaints within the PL service operation.
• Administers the training program for new hires in the service staff positions. This includes training on office equipment, internal procedures, Agency Management Systems and general insurance coverage knowledge. Tailors training to new and current employees in order to address skill and knowledge needs through individual mentoring, small group, or classroom training. Assesses each service employee’s need for further training, sets up goals and implement a plan for them to achieve those goals.
• Evaluates profit center staff workloads and makes adjustments as necessary. Maintain workflows for employees who are on vacation or leave. Assists staff during times of heavy work volume.
• Manages all PL service staff and operations within the profit center. Is responsible for the overall direction, coordination, and evaluation of this unit, and may or may not have subordinate supervisory or team leader personnel, depending on the size of the staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Provide training and support for new producers as they build their book of business.
• Other duties as assigned.
• Travel is expected to be 30-50% in this role.

Personal Lines Insurance Department Manager Requirements:

• Advanced degree from college or technical school; or 10 years of related experience and/or training; or equivalent combination of education and experience
• Property and Casualty License. Professional designations preferred
• 10+ years of experience in personal lines and/or commercial lines with 1-3 years of experience of independently managing a book at an insurance agency
• Tech savvy; ability to navigate multiple systems including Agency Management Software; Intermediate skills in Microsoft Office products
• Experience in supervising a team

About AssuredPartners:

Joining AssuredPartners offers you the opportunity to excel at one of the fastest-growing independent companies in the industry. You will experience collaboration with a team that places value in our collective vision and culture of community, respect, and trust. While being encouraged to promote innovative ideas, you will be provided the support to make those ideas a reality.

As our company continues to grow at a rapid pace, so do the opportunities for our current and future employees to learn and mentor with top leadership for continued professional and personal development. Additionally, you can count on excellent benefits, a comprehensive PTO plan & floating holidays, uncapped career growth, and the best people in the industry.

• Inc. Magazine's Best-Led Companies
• Named a "5-Star Brokerage" by Insurance Business Magazine
• Ranked #5 in the Insurance Journal's Top 100 Property/Casualty Agencies

EEOC Statement
AssuredPartners is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. AssuredPartners is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!

Job Tags

Holiday work, Full time, Monday to Friday,

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