Job Description
Category Case Management
Description The Position: The Long Term Care Ombudsman (LTCO) Program assures implementation of policies and procedures promulgated by the State and Federal government as well as those of FSA. The LTCO Representative visits long term care facilities and investigates reports of complaints and suspected elder and dependent adult abuse in long term care facilities. This position reports to the Long-Term Care Ombudsman Program Supervisor. The LTCO Representative will need to travel within Santa Barbara County and will work out of our Santa Barbara office.
Working with those impacted by trauma can be fulfilling and meaningful, yet simultaneously challenging, requiring attention to one's self-care. FSA is a trauma-informed and resilience-oriented organization, actively identifying and employing methods to support staff to embody a healthy and sustainable balance of care for others and themselves.
Sample Job Duties and Responsibilities: - Maintain an ongoing presence in local long term care facilities and develops professional relationships with nursing and residential care facility personnel through these visits.
- Cross report instances of abuse, neglect and poor facility practices to appropriate agencies as mandated.
- Witness Advance Health Care Directives and property transfers to facility staff in excess of $100 in skilled nursing facilities.
- Participate in resident and family council meetings when requested by residents and their families and as time permits.
- Travel to long-term care facilities across the County of Santa Barbara as requested and/or assigned.
- Provide technical assistance to resident and family councils.
- Attend monthly Ombudsman meetings and participates in ongoing training.
- Document investigations and monitoring activities and prepares required reports in a timely manner.
- Provide educational programs to residents and families, facility staff, community groups and organizations and the general public on resident rights, placement, LTC issues, community resources, elder abuse and mandated reporting.
- Develop an annual Work Plan for approval by the LTCO Program Coordinator.
- Represent FSA and the Ombudsman program at various outreach events, with funders, and the Board.
- Maintain regular communication with the agency (including, but not limited to: daily checking of agency email and phone messages, and responding as needed, and attending as-needed meetings).
- Work collaboratively with other members of FSA.
- Perform other related duties as assigned.
Position Requirements Qualifications: - Bachelor degree in social work, nursing, human resources, mental health, gerontology, public administration or related field and/or at least three years equivalent experience required.
- Two years of experience in the health care field or in senior communities preferred.
- Must complete certification training as a Long-Term Care Ombudsman in the State of California within 90 days of hire.
- Must be skilled in data preparation, training, solving complex problems, and communicating both verbally and orally.
- Ability to: conduct effective investigations, use community resources appropriately, make public presentations, prepare reports, and use a computer and talking with clients.
- Bilingual in English/Spanish desired.
- Background check and TB screen clearance required.
- Valid automobile insurance, valid California Drivers License and vehicle (mileage reimbursed) are required.
- May not have been employed by a long term care facility within twelve months prior to the date of employment.
- May not, nor may any immediate family member or household member have, or have had within twelve months prior to date of appointment, any pecuniary interest in a long term care facility nor derive any economic gain from a long term care facility.
Classification, Hours and Pay Rate :
- This is a part-time position with a set schedule of 20 hours per week, offering flexibility.
- Benefits for this position include pro-rated vacation, holiday, and sick leave, flexible spending accounts, pet insurance, and a 403(b) retirement plan.
- Pay is dependent on education and experience ranging from $25 - $27 per hour.
Please include a cover letter along with three letters of recommendation as part of your application. Full-Time/Part-Time Part-Time
Shift -not applicable-
Position Long Term Care Ombudsman (LTCO) Representive
Exempt/Non-Exempt Non-Exempt
Req Number CAS-25-00002
Location Santa Barbara (Administration)
About the Organization Family Service Agency (FSA) has long been regarded as one of Santa Barbara County's most reliable and effective nonprofit human service organizations. Our mission is to strengthen and advocate for families and individuals of all ages and diversities, helping to create and preserve a healthy community. We are committed to providing services where they are needed most: in the community. Eighty percent of our services are delivered on school campuses, at community centers and in clients' homes. Our programs, which serve more than 25,000 people annually, combine clinical expertise, bilingual and bicultural staff, and close collaboration with other agencies. At FSA, all services are provided free or on a sliding fee/donation scale and no one is denied assistance because of an inability to pay.
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications. FSA Cares
Job Tags
Hourly pay, Holiday work, Full time, Part time, Local area, Immediate start, Flexible hours, Shift work,